Introduction

Hotel Sweet Home ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or access our website.

By using our services, you agree to the collection and use of information in accordance with this policy. We respect your privacy and are committed to protecting personally identifiable information you may provide us.

Information We Collect

We may collect personal information that can be used to contact or identify you. The types of information we collect include:

Personal Information

• Name, contact details (email, phone number, address)
• Government-issued identification details
• Payment information (credit card details, billing address)
• Travel itinerary and preferences
• Vehicle information for parking services

Non-Personal Information

• Browser type and version
• Pages visited on our website
• Time and date of visit
• Time spent on pages
• Other diagnostic data

How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our services
• To process reservations and payments
• To notify you about changes to our services
• To provide customer support
• To gather analysis for improving our services
• To monitor usage of our services
• To detect, prevent, and address technical issues
• To send promotional communications with your consent

Data Sharing and Disclosure

We may share your information in the following situations:

With Service Providers

We may share your personal information with service providers to monitor and analyze the use of our service, to process payments, or for customer service purposes.

For Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred.

With Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

With Law Enforcement

Under certain circumstances, we may be required to disclose your personal information if required by law or in response to valid requests by public authorities.

Data Security

We value your trust in providing us your personal information and employ commercially acceptable means to protect it. However, no method of transmission over the internet or electronic storage is 100% secure.

We implement security measures including:

• Secure Socket Layer (SSL) encryption technology
• Restricted access to personal information
• Regular security assessments
• Secure storage of physical documents
• Employee training on data protection

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing your data
• Objection: Object to our processing of your data
• Data Portability: Request transfer of your data to another organization
• Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

Last Updated: August 14, 2025